Privacy Policy
casa del mare morecambe, the trade name of
Oceana Holiday Homes Ltd
Last updated: [Apr 2026]
Oceana Holiday Homes Ltd respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and share your personal information when you make an enquiry, place a booking, stay at one of our holiday properties, visit our website, or otherwise contact us.
1. Who we are
Oceana Holiday Homes Ltd is the data controller responsible for your personal data.
Company name: Oceana Holiday Homes Ltd
Email: bob0508@gmail.com
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details above.
2. The personal data we collect
We may collect and use the following personal data:

• your name

• email address

• phone number

• postal address

• booking details, including stay dates, number of guests, and special requests

• payment-related information, where relevant

• communications with us by email, phone, text message, WhatsApp, booking platform, or website form

• guest identity information where required for security, insurance, fraud prevention, or legal compliance

• website usage information, such as IP address, browser type, and pages visited

• information relating to live security monitoring systems, where these are in use at a property and clearly signposted

We only collect personal data that is relevant and necessary for the purposes set out in this policy.
3. How we collect your information
We may collect your personal data in the following ways:

• directly from you when you make an enquiry or booking

• through booking platforms such as Airbnb, Booking.com, or other agents

• when you contact us by email, phone, text, WhatsApp, or website form

• through our website cookies or analytics tools

• from live security monitoring systems where these are in operation at the property

4. How we use your personal data
We may use your personal data to:

• respond to your enquiries

• manage and confirm bookings

• communicate with you before, during, and after your stay

• verify identity where necessary

• process payments and refunds

• provide guest support

• maintain property security

• prevent fraud, misuse, or damage

• comply with legal, regulatory, tax, accounting, insurance, or safety obligations

• improve our website and guest experience

• maintain business and booking records

5. Lawful bases for processing
We process personal data on the following lawful bases:

• Contract – where processing is necessary to take steps before entering into a booking or to perform our contract with you

• Legal obligation – where we must process your data to comply with legal or regulatory requirements

• Legitimate interests – where processing is necessary for the running, protection, and administration of our holiday let business, provided those interests are not overridden by your rights

• Consent – where required, for example in relation to optional marketing communications or non-essential website cookies

6. Who we share your personal data with
We may share your personal data with trusted third parties where necessary, including:

• booking platforms and channel managers

• payment service providers

• cleaners, maintenance contractors, or property managers, where necessary for your stay

• website hosting, IT, and software providers

• accountants, insurers, legal advisers, and other professional advisers

• law enforcement, regulators, local authorities, or courts where required by law or where necessary to protect our rights, guests, or property

We do not sell your personal data to third parties.
7. International transfers
Some of our service providers may store or process personal data outside the UK. Where this happens, we will take reasonable steps to ensure that your personal data is protected in accordance with applicable UK data protection law.
8. How long we keep your information
We keep personal data only for as long as reasonably necessary for the purposes set out in this policy, including to manage bookings, deal with disputes, comply with legal and tax requirements, and maintain appropriate business records.
Typical retention periods may include:

• booking records: up to 6 years after the stay

• enquiry records where no booking is made: up to 12 months

• marketing consent records: until consent is withdrawn or no longer needed

As our live security monitoring system does not record or store footage, there is no CCTV footage retention period.
9. Security monitoring
Some of our properties may use external security cameras for live monitoring and property security.
These systems are live view only and do not record or store footage.
They are used solely for security, safety, and protection of the property. Cameras are positioned externally where appropriate and are not used in private internal guest spaces.
10. Website cookies and analytics
Our website may use cookies and similar technologies to improve functionality, understand website traffic, and improve user experience.
Where required, we will ask for your consent before placing non-essential cookies on your device.
For more information, please see our Cookie Policy or cookie banner.
11. Data security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.
12. Your rights
You may have the right to:

• request access to the personal data we hold about you

• request correction of inaccurate or incomplete personal data

• request deletion of your personal data in certain circumstances

• request restriction of processing in certain circumstances

• object to processing based on legitimate interests

• withdraw consent at any time where we rely on consent

• lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of your rights, please contact us using the details below.
13. Contact us
If you have any questions about this Privacy Policy or how we use your personal data, please contact:
Oceana Holiday Homes Ltd
[bob0508@gmail.com]
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and the updated version will show the revised date at the top.